Help & Support

Credits are the currency used to generate AI videos. Each generation costs a certain number of credits depending on the tool.

There are two types: (1) Daily free credits — every user gets 20 credits per day, resetting every 24 hours. (2) Subscription credits — granted monthly with your plan, expire at the end of each billing cycle.

You can cancel anytime through your Profile → My Account → Manage Billing. Cancellation takes effect at the end of your current billing period — you'll continue to have access until then. No refund is issued for the current billing cycle.

For first-time subscriptions, you can request a full refund within 24 hours if no credits have been used and no AI generations have been created. Contact us at contact@arui.ai to request a refund.

Subscription credits expire at the end of your current billing cycle. Daily free credits continue to refresh every 24 hours. If you resubscribe later, a new credit cycle begins from your new subscription date.

Most AI video generations complete within 1–5 minutes, depending on server load and video parameters. You'll receive a real-time status update as your video is being processed.

Yes. Credits are automatically refunded if: your prompt is flagged by content moderation before processing begins, a system or network error occurs, or parameter validation fails. Credits are not refunded if AI processing has already started or if the generation completes successfully.

No. All payments are securely processed by Stripe. We never store your credit card details or sensitive payment information on our servers.